Privacy policy

I collect your name, email address and Microsoft account and organization identifiers when you sign in. I use them to identify you, manage access and provide the service. I never receive your Microsoft password.

I use one cookie to keep you signed in. I also use a temporary cookie for each Microsoft sign-in attempt to check that it finishes in the browser where it started. Each temporary cookie lasts up to ten minutes. I use no tracking or advertising cookies.

I keep the Oracle connection details and sign-in information you provide so I can carry out your requests. I process the Oracle data you request and keep the reports and saved results needed to provide the features you use.

I keep records of service use, sign-ins, policy decisions and errors to secure the service, explain what happened and support you. These records can include member names and content returned in Oracle errors.

I keep organization settings, plan and billing records to manage the service and subscriptions. An organization logo you upload is publicly viewable. Payment providers handle card details. I do not receive card numbers. I use information you send to support to answer your request.

I do not sell personal data or use it for advertising.

The hosted service stores your organization's data with a cloud hosting provider in data centres in Canada. The provider's name is in the customer security details and available on request at the address at the end of this policy.

Sign-in uses your organization's own Microsoft account. FMEPM never sees or stores your password.

If FMEPM adds a hosted location or provider, this policy names the new location and the date it starts. Your organization's data stays in the location where it signed up unless you ask in writing for a move.

When your organization runs FMEPM Connect in its own cloud, your organization operates it and this policy does not cover that installation. The installation sends FMEPM a daily report with counts only, described in the installed edition section.

Your Oracle environment and your chosen AI provider may process data in other countries under their own terms.

I share data with service providers only to provide the service, carry out your requests and handle billing. These include the cloud hosting and sign-in providers, Oracle, your chosen AI provider and payment providers. I never sell it.

Your AI provider, such as Anthropic for Claude or OpenAI for ChatGPT, receives the results you request. Its privacy policy covers your conversation. Your organization can give its admins access to service records and can share Oracle connections with its members.

I may disclose information when required by law.

I keep account and connection details while you use the service, until you or your admin remove them. Reports and saved results expire under the service and organization settings. Service activity records expire under your plan's retention period, up to 730 days. Operational records are kept for 30 days.

When a plan ends, connections are paused. I delete them and their dependent reports and feeds 30 days after that pause begins. The demo stays.

Account deletion removes your personal account data and removes identifying details from your activity records. A limited removal record and your organization's settings, plan and billing records remain. Those organization records have no automatic deletion date.

Data is encrypted in transit and at rest. Access is limited by sign-in, roles and organization policies. I log sign-ins and service actions to support security reviews.

Customers get more detail on how their data is handled. Email sales@fmepm.com.

You can ask for access to your personal data, a correction, deletion, or an explanation of how it is used. You can raise a privacy concern at support@fmepm.com. I may need to verify your identity before acting.

Customers can download their account records, delete their data or sign out everywhere on the Account page.

If you are on the demo only, email support@fmepm.com to get a copy of your data, delete it, or end your sessions. I answer within 30 days.

You can remove the connector from your AI client at any time in its settings. Ending sessions may take time to reach every connected client. Deletion does not remove records your organization retains as described above.

Privacy and support: support@fmepm.com. Security: security@fmepm.com.

FMEPM, https://fmepm.com.

I update this policy and its effective date when it changes.

Effective date: October 20, 2026.